Phone: 513-671-7750

Pickup & Delivery Services

Delivery and Setup

Defective/Damaged merchandise delivered and setup by Treehouse Kids Co. will be serviced and/or replaced by our Delivery Team. We will reorder the necessary parts and re-deliver those items at no additional cost. Delivery fees are extra and must be paid in full prior to the delivery and setup of furniture in the customer's residence. Extra mileage fees will apply each additional 25 miles. We do not accept any C.O.D.s.
For more information, call our store at (513) 671-7750 for details.

Warehouse Pickups

 Prior to picking up furniture orders at our warehouse,

  • Customers must have their Treehouse Kids Co. Sales Receipt at time of pick-up or we are unable to fill the order

  • Customer orders must be paid in full at the Treehouse Kids Co. Retail Store

  • Appointments to pick up the order must be made at the Treehouse Kids Co. Retail Store

  • Pickups are by appointment only and times will vary. Please call the store to schedule a pickup

  • Customers must show their Treehouse Kids Co. Receipt to Warehouse supervisory personnel

    Warehouse is closed on Thursdays.

Store Policies

Return Policy

There is a 30% restocking fee for any return or cancellation of furniture orders or special/custom ordered products and the balanced will be refunded. You may also be subject to a restocking fee for any changes to an order once the order is prepared for shipment by the manufacturer.

Please Note: Damaged merchandise must be reported to the Store within 7 Days of Picking up furniture. Customers are responsible for returning/exchanging defective/damaged merchandise at the warehouse by appointment to pickup their replacement items if the customer originally picked up their order.

In-store stock items, with the exception of furniture (see above for furniture return policy), may be returned for a full refund of exchange within 15 days from the date of purchase in its original packaging, may not be worn or machine-washed. Wallpaper/borders must be unopened. Clearence and floor-model furniture and/or items are to be deemed as "All Sales are Final."

Check Return Policy

There will be a $25 charge on all returned checks.


Service Calls

There will be a $30.00 charge for any residential service calls to assist and/or troubleshoot furniture assembly, payable at the time of the visit. If there are manufacturer's defects, the fee will be waived and we will order the necessary parts

Special Order Lead Times and
Backordered Items

Request Dates Are Not Promise Dates. Due to manufacturers stocking availability or changes to production schedules which is not controlled by Treehouse Kids Co., our manufacturers strive to maintain the 8-10 week delivery times; however, if an item becomes backordered, we will let you know as soon as we know.

Directions To Our Warehouse

Directions to our Warehouse

  1. Go out of Cincinnati Mills Mall to South Gilmore and turn LEFT toward I-275.
  2. Turn LEFT to take I-275 EAST and go 1.9 miles.
  3. Take the Route 4/Springfield Pike Exit (Exit #41).
  4. Turn RIGHT on Route 4/Springfield Pike and 0.8 miles.
  5. Turn RIGHT on Northland Blvd. and go 0.2 miles.
  6. Arrive at our warehouse, 488 Northland Blvd.


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