Mon.-Sat.: 10am-9pm; Sun.: 11am-7pm
Phone: 513-671-7750

 

Treehouse Kids Co. Store Policies

Special Order Lead Times and Backordered Items

Request Dates Are Not Promise Dates. Due to manufacturers stocking availability or changes to production schedules which is not controlled by Treehouse Kids Co., our manufacturers strive to maintain the 8-10 week delivery times; however, if an item becomes backordered, we will let you know as soon as we know.

Return Policy

There is a 30% restocking fee for any return or cancellation of furniture orders or special/custom ordered products and the balanced will be refunded. You may also be subject to a restocking fee for any changes to an order once the order is prepared for shipment by the manufacturer.

Any claims of damage must be made within 7 days of receiving your furniture/special order items or the claim may be refused by the manufacturer.

In-store stock items may be returned for a full refund of exchange within 15 days from the date of purchase in its original packaging, may not be worn or machine-washed. Wallpaper/borders must be unopened. Clearence and floor-model furniture and/or items are to be deemed as "All Sales are Final."

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Service Calls

There will be a $30.00 charge for any residential service calls to assist/troubleshoot furniture assembly payable at the time of the visit. If there are manufacturer's defects, the fee will be waived and we will order the necessary parts.

Delivery and Setup Services

Full payment must be made before any delivery and/or setup service appointments are fulfilled. We do not accept any C.O.D.s

Check Return Policy

There will be a $25 charge on all returned checks.

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863 Cincinnati Mills Drive * Cincinnati, Ohio  45240
Phone: 513-671-7750      Toll Free: 866-571-1143
Store Hours: Monday thru Saturday 10-9 and Sunday 11-7

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